Service newly defined – with performance commitment and fully automated.
manroland|Goss web systems redefines its service and takes the complete support and service range into consideration. WE ADD VALUE. This means holistic support – from consultation through to the right spare and wear parts in original quality, training, classical repair service and upgrade and automation solutions and on to maintenance and servicing of the printing systems, as well as offers and recommendations for once again improving the uptime and performance. All innovations in this category aim directly at reducing costs and increasing flexibility and productivity – always clearly focused on customer value, and not only for manroland|Goss web systems technology and product users.
The manroland|Goss web systems service is aimed at the complete sector. It is not only about relocations or reconfiguration – manroland|Goss web systems has already started realising upgrades and retrofits for competitor presses and is successfully offering more. In 2016 the company started catching people’s attention with retrofits for third-party presses. For the first time, a complete e-retrofit was carried out on a GOSS press in the USA – a highlight which will be succeeded by many more.
Servicing third-party presses is not the only highlight of the new service structure: The newly designed and enhanced 24/7 online platform for spare and wear parts, the manroland|Goss web STORE, was completely relaunched in 2016. The platform is now even more user-friendly and registered an immense customer growth in the first months after the relaunch. For mid-2017, manroland|Goss web systems has planned to open the manroland|Goss web STORE as a diverse marketplace for the entire industry.
MARKET-X will be the new benchmark of the B2B online stores, where also sub-suppliers will be able to market their products. An expansion of the platform for used parts and presses is already scheduled.
Automated maintenance – Maintellisense
The service contract sector is also evolving – manroland|Goss web systems offers comprehensive service contracts with all significant services for the complete life cycle of a press, in short: service next generation. The focus lies on developing new concepts with automated solutions in the spirit of Industry 4.0. This means that the solutions ensure increased machine efficiency and thereby reduce the total costs.
manroland|Goss web systems applies the Industry 4.0 concepts to the field of predictive maintenance. Because every printing system failure costs money; however overcautious maintenance does as well. Modern technologies will soon be able to help replace spare and wear parts only when necessary, but always in time. As a press manufacturer, manroland|Goss web systems has sufficient data and resources to do this and therefore increase the productivity of its customers and lower their costs.
The name of the project which tackles exactly this problem at manroland|Goss web systems is Maintellisense. The project name is derived from the words maintenance, intelligence and sense – this is what needs to be intelligently connected. The idea is generating even more automatically serviceable “smart data” from the “big data” which we have already collected in different areas of the company. The first expansion stage of the new automated service philosophy is already being tested with pilot customers. Further expansion stages and information about Maintellisense will follow in the next weeks.